The " Have you turned it off and back on again" trick is a classic for a reason! Restart your modem/router and your computer or mobile device.You can use an online upload time calculator, like this one. Check the size of your transfer against your upload speed to see if the upload is indeed taking longer than expected. Make sure you change the server to Dublin if you are in Europe, and to New York if you are outside of Europe. You can perform a speed test online, using many websites, such as this one:. Please check what your upload speed is, so you know what speeds you can expect with WeTransfer.You're uploading a transfer and it's taking aaaaages? Way longer than you would expect? That's no good! Is the entire transfer window greyed out and unresponsive? In that case, our cookie wall is being blocked, which is usually also caused by your ad-blocker. Trying a different up-to-date browser or your browser's incognito/private mode may help you as well. Please turn off your ad-blocker and try again. So you've entered all the information that is required to send a transfer, but the Transfer button is still greyed out? That's most likely caused by an ad blocker. This will ensure those deadlines are met on time. In the meantime, you can send the recipient the download link you received in the upload confirmation email. We can help you out with that if you contact our Support team and send us the recipient's email address. If they still can't find it, it is most likely the case that your recipient's mail server is rejecting our emails. Ask your recipient to check their spam and hidden folders, as our email may have been filtered out.
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